Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Effective Date: 1 July 2025

Loky Media ("we," "our," "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our website, services, and payment systems.

1. Information We Collect

We may collect the following information from you:

Personal Information: Name, phone number, email address, billing address, GST details (if applicable).
Account Information: Login credentials, wallet balance, booking history.
Payment Information: Transaction details processed through secure third-party payment gateways.
Advertising Content: Creatives, images, videos, and related ad material you provide.
Usage Data: IP address, browser type, device information, and website interaction data.

2. How We Use Your Information

We use your information to:

  • Process bookings and payments
  • Maintain and operate your wallet and campaign schedule
  • Provide customer support and respond to your inquiries
  • Review and approve advertising creatives
  • Generate monthly campaign performance reports
  • Send updates, invoices, and important notices related to your account
  • Improve our services and website functionality

3. Sharing of Information

We do not sell or rent your personal data. We may share your information only with:

Payment Gateway Providers (e.g., PhonePe) to process transactions securely.
Service Providers who assist with hosting, analytics, and communication.
Legal Authorities if required by law or to protect our rights and safety.

4. Data Security

We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. All payments are processed via secure, encrypted connections through trusted payment gateways.

5. Cookies & Tracking

Our website may use cookies to enhance your browsing experience and track site usage for analytics purposes. You can disable cookies in your browser settings, but some features may not function properly.

6. Your Rights

You have the right to:

  • Access and update your personal data
  • Request deletion of your account and data (subject to legal and transactional obligations)
  • Opt out of marketing communications

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

8. Third-Party Content

If you submit ad creatives containing third-party content, it is your responsibility to ensure you have the rights and permissions to use it. Loky Media is not responsible for disputes arising from unauthorized material.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

📧 Email: support@lokymedia.com
📞 Phone: +91-9123472510